Improving quality processes

With a view to constantly improve the quality of its services and in a more global move towards a global quality strategy, a high-precision engineering company would like to evaluate the level of satisfaction of its customers according to a bi-annual frequency.

Satisfaction survey

Once the most important criteria aimed at measuring process improvement have been identified, an online survey twice a year will allow to shed light and capitalise on the main strenghts of the company as perceived by its customers. This exercise will also bring potential weaknesses to the fore so as to rapidly devise appropriate actions and find remedies. In turn, results will allow the company to improve its customers’ retention rate and elaborate strong selling arguments to win new ones !